![]() ![]() The token is signed and encrypted so that it can’t be altered as it’s passed from one system to another. The enqueue token is a vehicle for transmitting visitor identification keys between your application and Queue-it. ![]() Visitor identification keys are any data point that can be used to identify a visitor, such as an account ID, email address, or promo code. With a visitor identification key and an enqueue (enter-queue) token, you can determine which visitors are genuine and can move forward. Visitor identification allows you to block malicious traffic and bad bots prior to them entering the waiting room. To learn more about configuring CAPTCHA for your waiting room, get the Bots and Abuse Management white paper. Queue-it CAPTCHA is useful to meet legal, compliance, availability, and privacy needs like the E.U.’s GDPR regulations where Google's tools do not. It is built on a well-established solution from BotDetect and fully hosted by Queue-it's infrastructure for scalability, reliability, and availability. Queue-it CAPTCHA challenges visitors to enter the code from an image or audio recording. The Invisible reCAPTCHA implementation uses a machine learning risk analysis engine to flag suspicious users who must solve a CAPTCHA challenge, letting trustworthy traffic pass through. Google’s reCAPTCHA tool uses visitor actions-like clicking an “I’m not a robot” checkbox or solving an image puzzle-to distinguish genuine visitors from malicious or fake traffic. Queue-it offers three CAPTCHA tools for your waiting rooms: Google reCAPTCHA, Google reCAPTCHA Invisible, and Queue-it CAPTCHA. You can configure Queue-it to show all visitors the CAPTCHA challenge, or only to suspicious users. Blocking bots before they enter the waiting room neutralizes their unfair speed advantage. You can display a CAPTCHA challenge to visitors which they must pass before entering the pre-queue countdown page or a running waiting room.
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